Precision Live Chat

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Live Chat

for Law Firms

Instantly connecting your website visitors with your law firm is paramount. Helping visitors engage with your firm immediately stops them from potentially visiting competing firms websites. While our live chat operators will not offer legal advice of course, they will capture important information like contact information, and answer basic questions to engage the consumer is enough dialogue to hopefully feel like your firm is the one they have been searching for. You do not want to lose a client, so why would you let them shop around? Connecting a visitor of your website with a live chat operator stops potential intake in their tracks 24 hour a days, 7 days  week.  Live chat proves even more effective after hours when your staff is unavailable to answer phones and email. Most consumers of law firm services are doing so after regular business hours. Capture their interest, gather their contact information and stop them from searching for other firms now, with Precision Live Chat.

 

live chat homeOur agents only handle legal prospects and intake. We never provide legal advice over live chat, so you never have to worry about your potential clients receiving different answers than you or your staff wouldn’t provide. Our agents follow a script that you can customize to your firm’s needs, style and personality so that the live chat is a seamless representation of your law firm. Our goal is to provide quality answers to your potential client and to gather important information you need to help serve them and to learn basic information about their legal needs and contact information to pass on to you and your staff.

 

Our Live Chat widget can be placed on your website, and even answer inquiries from Google My Business, FaceBook and more. We can even transfer a live chat to a direct phone call with your law firm.

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Installing the chat feature is very easy. Once setup is complete, we send you a code to install on your website. If you do not have someone who can install this for you, we would be happy to assist you. This code can also be sent to popular law firm vendors such as FindLaw, Martindale Hubbell and Scorpion.

Often times during business hours, potential new clients using live chat want to talk to someone right away. In fact, we ask them if they would like to transferred immediately to someone to schedule a consult of answer their legal specific questions. In a matter of seconds we connect the chat client with your firm with a direct phone call. We walk the uszer through the process along the way, and even stay connected through chat ensure the process if transferring is complete. You select the hours you want calls transferred to your office too, for maximum flexibility.

Ensure your brand identity is carried through to your live chat experience. We have several chat box designs to choose from to match your websites design language, and customizing the colors of the chat box to incorporating your logo is not only free, we encourage it. We want your live chat experience to appear seamless and a part of your firm’s website, not some cheesy afterthought.

After a live chat is completed, we send the transcript of the live chat to as many email boxes as you can think of. You will received a time and date stamped chat with every line of text typed into the chat box for you and your staff to review. Our Call Connect feature (where we connect the chat directly to your phone) comes with a prepared transcript sent ahead of the connected call so that your staff knows what the chat was about, creating a professional experience.

All of our operators are professionally trained in law firm intake, and only handle live chats for law firm clients. We take great care to ensure our staff is highly trained in all of the various practice areas we service including but not limited to Family Law, Personal Injury, Medical Malpractice, Criminal Law, DUI, Estate Planning and more…

Monthly reports are sent to you that include all the detailed information from each and every chat session we fulfil. You will get a detailed breakdown of every chat that takes place including those chats that are not completed by the consumer.

From the scripts to the way the chat box appears, everything can be customized by our developers. Many clients chose a to use their pictures, logos and colors of their websites for a cohesive appearance. There is no extra fee associated with this either, so customize to your heart’s desire.

Don’t know what you want our operators to say? No Problem! We have pre-selected chat scripts ready to go for your law firm. In addition, every single word our operators utter is fully customizable. Have a specific greeting you would like our staff to use? No Problem. Our scripts and questions are tailored to each and every practice area for maximum conversion and a superior amount of intake information gathered from potential clients. Want to see a sample? Just ask here.

Success is not success unless it can be measured, and we have that covered too. We will provide you with specific codes and directions for implementing them in Google Analytics, Tag Manager and other popular data tracking platforms. We track actions from when the chat is initiated, to when it is concluded, so you can accurately measure the results. If you need help installing the tags, we can handle that too.

OUR PRECISION LEGAL

LIVE CHAT FEATURES

Chat Feature Installation

Installing the chat feature is very easy. Once setup is complete, we send you a code to install on your website. If you do not have someone who can install this for you, we would be happy to assist you. This code can also be sent to popular law firm vendors such as FindLaw, Martindale Hubbell and Scorpion.

Direct Call Connect

Often times during business hours, potential new clients using live chat want to talk to someone right away. In fact, we ask them if they would like to transferred immediately to someone to schedule a consult of answer their legal specific questions. In a matter of seconds we connect the chat client with your firm with a direct phone call. We walk the uszer through the process along the way, and even stay connected through chat ensure the process if transferring is complete. You select the hours you want calls transferred to your office too, for maximum flexibility.

Custom Branding

Ensure your brand identity is carried through to your live chat experience. We have several chat box designs to choose from to match your websites design language, and customizing the colors of the chat box to incorporating your logo is not only free, we encourage it. We want your live chat experience to appear seamless and a part of your firm’s website, not some cheesy afterthought.

Chat Transcripts Sent To Your Inbox

After a live chat is completed, we send the transcript of the live chat to as many email boxes as you can think of. You will received a time and date stamped chat with every line of text typed into the chat box for you and your staff to review. Our Call Connect feature (where we connect the chat directly to your phone) comes with a prepared transcript sent ahead of the connected call so that your staff knows what the chat was about, creating a professional experience.

Legal Only Chat Operators…

All of our operators are professionally trained in law firm intake, and only handle live chats for law firm clients. We take great care to ensure our staff is highly trained in all of the various practice areas we service including but not limited to Family Law, Personal Injury, Medical Malpractice, Criminal Law, DUI, Estate Planning and more…

Monthly Reports

Monthly reports are sent to you that include all the detailed information from each and every chat session we fulfil. You will get a detailed breakdown of every chat that takes place including those chats that are not completed by the consumer.

Custom Script and More

From the scripts to the way the chat box appears, everything can be customized by our developers. Many clients chose a to use their pictures, logos and colors of their websites for a cohesive appearance. There is no extra fee associated with this either, so customize to your heart’s desire.

Don’t know what you want our operators to say? No Problem! We have pre-selected chat scripts ready to go for your law firm. In addition, every single word our operators utter is fully customizable. Have a specific greeting you would like our staff to use? No Problem. Our scripts and questions are tailored to each and every practice area for maximum conversion and a superior amount of intake information gathered from potential clients. Want to see a sample? Just ask here.

Google® Conversion Tracking

Success is not success unless it can be measured, and we have that covered too. We will provide you with specific codes and directions for implementing them in Google Analytics, Tag Manager and other popular data tracking platforms. We track actions from when the chat is initiated, to when it is concluded, so you can accurately measure the results. If you need help installing the tags, we can handle that too.

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Live Chat

Features and Benefits

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Live Chat

FAQ & Contact

  • How long does it take to set up Live Chat?We usually have clients up and running less than one week.
  • When do your chat operators cover my website?We will cover your website for 24 hours a day, 7 days a week, 365 days a year. You will NEVER miss a chat opportunity.
  • Do you have to be a tech-expert to use this service?No. Our specialized support staff takes care of system maintenance and operation. All you have to do is enjoy the benefits of our exceptional service.
  • Do my employees “chat” with the customers?No. We handle all the “chat work” for you.
  • How long does it take to receive a chat transcript after the chat occurs?When the chat is complete it is immediately sent to the email address(es) you designate, as well as to any mobile number(s) you wish a notification sent. It takes no time at all.
  • What Questions will the operators ask?Our Operators use a customizable transcript written specifically to your industry. You have the freedom to edit any chat questions and responses, giving you full control as to how our operators interact with your website visitors