For Law Firms

Live Chat

Instantly connecting your website visitors with your law firm is vital. Helping visitors engage with your firm immediately stops them from potentially visiting competing firms’ websites. While our live chat operators will not offer legal advice of course, they will capture important information like contact information. Additionally, a live chat will answer basic questions to engage the consumer. Don’t give your potential client a chance to “shop around”. Connecting a visitor of your website with a live chat operator stops them in their tracks 24 hours a day, 7 days a week. Live chat proves even more effective after hours when your staff is unavailable to answer phone calls and emails. Most consumers of law firm services are doing so after regular business hours. Capture their interest, gather their contact information and stop them from searching for other firms now, with Precision Live Chat.

Our agents only handle legal prospects and intake. We never provide legal advice over live chat. You never have to worry about your potential clients receiving different answers that you or your staff wouldn’t provide. Our agents follow a script that you can customize to your firm’s needs, style and personality so that the live chat is a seamless representation of your law firm. Our goal is to provide quality answers to your potential client.

Our Live Chat widget can be placed on your website, and even answer inquiries from Google My Business, FaceBook and more. We can transfer a live chat to a direct phone call with your law firm.

LIVE CHAT FEATURES

Chat Feature Installation

Installing the chat feature is simple. Once setup is complete, we send you a code to install on your website. If you do not have someone who can install this for you, we would be happy to assist you. This code can also be sent to popular law firm vendors such as FindLaw, Martindale Hubbell and Scorpion.

Direct Call Connect

Often times during business hours, potential new clients using live chat want to talk to someone right away. In fact, we ask them if they would like to be transferred immediately to someone so they can schedule a consult or answer legal specific questions. In a matter of seconds, we connect the chat client to your firm with a direct phone call. We walk the user through the process along the way, and even stay connected through chat until the transfer is complete. You select the hours you want calls transferred to your office for maximum flexibility.

Custom Branding

Ensure your brand identity is carried through to your live chat experience. We have several chat box designs to choose from to match your websites design language. We want your live chat experience to appear seamless and a part of your firm’s website, not some cheesy afterthought.

Chat Transcripts Sent To Your Inbox

After a live chat is complete, we send the transcript of the live chat to any email address you have on file. You will receive a time and date stamped chat with every line of text typed into the chat box for you and your staff to review. Our Call Connect feature (where we connect the chat directly to your phone) comes with a prepared transcript sent ahead of the connected call so that your staff knows what the chat was about, creating a professional experience.

Legal Only Chat Operators

All of our operators are professionally trained in law firm intake and only handle live chats for law firm clients. We ensure our staff is highly trained in all of the various practice areas we service, including but not limited to Family Law, Personal Injury, Medical Malpractice, Criminal Law, DUI, Estate Planning and more.

Custom Script and More

From the scripts to the way the chat box appears, everything can be customized by our developers. Many clients choose to use their pictures, logos and colors of their websites for a cohesive appearance. There is no extra fee associated with this.

Don’t know what you want our operators to say? No Problem! We have pre-selected chat scripts ready to go for your law firm. In addition, every single word our operators utter is fully customizable. Have a specific greeting you would like our staff to use? No Problem. Our scripts and questions are tailored to each and every practice area for maximum conversion and a superior amount of intake information gathered from potential clients. Want to see a sample? Just ask here.

Monthly Reports

Monthly reports are sent to you that include all the detailed information from every chat session we fulfil. You will get a detailed breakdown of each chat that takes place including those chats that are not completed by the consumer.

Google® Conversion Tracking

Success is not success unless it can be measured, and we have that covered too. We will provide you with specific codes and directions for implementing them in Google Analytics, Tag Manager and other popular data tracking platforms. We track actions from when the chat is initiated, to when it is concluded, so you can accurately measure the results. If you need help installing the tags, we can handle that.

Features and Benefits

Client Testimonials

Precision Legal Marketing has been my digital advertiser for about six months already now and I could not be happier with the service it has provided my law firm since Day One! First off, it took my old and antiquated website and reskinned it almost immediately to freshen it up then tackled the design of a new one. Responses have been huge right out of the box. These folks really know what they're doing in this new world of A-I-focused digital marketing and the creative work they've done on our new website is superb. Five Stars -100%!!

Michael Kevin Murphy

Law Offices of Michael Kevin Murphy

We’ve worked with Precision Legal Marketing for about six years, and I couldn’t be happier with the experience. Their communication has always been one of their greatest strengths—questions are answered quickly, updates are timely, and I always knew exactly where things stood. The team is knowledgeable, responsive, and genuinely cares about helping their clients succeed. They made the entire process easy and were always willing to explain things in a way that made sense. It’s rare to find a marketing company that is both highly effective and so easy to work with. If you’re looking for a marketing partner that values communication, delivers results, and treats your business like it’s their own, I highly recommend Precision Legal Marketing.

Kristine Leckie

Invictus Law

Precision and the team have been instrumental in building my practice from the ground up. They are easy to work with and are incredibly knowledgeable about both marketing and marketing specifically within the context of the legal field. I recommend them without hesitation or reservation.

Jennifer Gebler

Inman & Strickler

Precision is amazing!! He knows so much, timely responds to all questions/concerns, and has fixed anything we ever needed promptly. Yesterday, he spent time on the phone with our IT department and me to fix a domain issue. His hard work didn't go unnoticed as the issue was resolved. Thank you Steve for all that you and Precision Legal Marketing has done for us. I think it has been since 2019 if I am not mistaking.

Danielle Eisel

Chiusano & Associates

The entire team at Precision Legal Marketing have been incredibly responsive and helpful to our firm in keeping our website updated, with both large and small updates; and when there are critical issues that need to be resolved, they are quick to handle the issue, as if they were part of our team!!!

Laur Ross

Norton Health Law